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Print @ Home FAQ
Print @ Home FAQ's
Help and Frequently Asked
Questions
1.
How do I print tickets?
2. How many times can I download and print tickets for the same seats?
3. What is the cut
off time for ticket printing?
4.
What do I do if my Print @ Home ticket was lost or stolen?
5. What if a Print @ Home ticket was stolen and then scanned at the admission
gates?
6. What if my
tickets printed unreadable or blurry?
7. What if I am unable to
print my tickets?
8. What if the
event is rescheduled due to a rain out?
9. What
is the benefits of printing my tickets on my computer?
10. Will this ticket
be accepted for the event?
11. What if the tickets do not appear after I input my
authentication code?
12. What if I never received a Print @ Home
email?
Answers
1. How do I print
tickets?
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- Your tickets will be available to you
in an email with a link after your payment is accepted.
- In that email you can click 'Get Tickets' or
copy/paste the URL into a web browser to visit the Print @ Home
website.
- Listed will be the terms and conditions
for Print @ Home tickets.
- There will be a box to input an
authentication code. This code is located in your email sent
from Racetickets.com. Then click 'OK' to proceed.
- You can view your tickets in the
browser window. (Tickets can be printed immediately or you may
return at a later date to print them.
- All you need is a printer (most inkjet
or laser printers are able to
print tickets.)
- At the event, your tickets will be
scanned at the entrance gates and you'll be admitted.
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2. How many times can I download and print tickets for the same seats?
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- You may reprint your tickets using this
link as often as you wish, and there is no charge for doing so.
- Reminder DO NOT DUPLICATE TICKETS FOR
ENTRY
- Each ticket has a unique barcode that
will be scanned when you enter a gate. Once that ticket is
scanned at the gate, any other copies with that barcode will no
longer be valid.
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3. What is the cut off
time for ticket printing?
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- There is not a time that your tickets must
be printed by just be sure to have them ready for the race.
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4.
What do I do if my Print @ Home ticket was lost or stolen?
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- In advance:
- Call 1-866-989-Race or email
customerservice@racetickets.com to have the original barcode
made invalid.
- Your Print @ Home email will be resent
with a new Authentication code for your ticket containing a new
barcode.
- Race Weekend:
- If your ticket has been lost report it
immediately to the ticket office.
- The ticket office will reissue a ticket
for the event and depending on the venue fees may apply for this
service.
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5. What if a Print @ Home ticket was stolen and then scanned at the admission
gates?
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- The ticket would scan as invalid and the
person in possession of the ticket would be refused entry.
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6. What if my
tickets printed are unreadable or blurry?
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- The print @ home option will
allow you to print as many times as you need. Please set your
printer to its highest quality setting.
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7. What if I am unable to
print my tickets?
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- Call 1-866-989-Race or email
customerservice@racetickets.com and we will prepare your tickets
for shipment or will call.
- This will void your authentication code
so you will no longer be able to print your tickets at home.
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8. What if the
event is rescheduled due to a rain out?
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- Your ticket is good for the date the race
is held.
- The barcode will be rescanned at gate
entry.
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9.
What are the benefits of printing my tickets on my computer?
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- You receive your tickets right away. No
will call lines or mail delivery to wait for.
- You can print them at your convenience.
- You can forward the link to others
attending the event so they can print their own tickets.
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10. Will this ticket be
accepted for the event?
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- Yes. The ticket that comes out of your
printer is a valid, legitimate ticket. Make sure you keep it in a safe
place as you would cash and protect it just like you would any other
ticket. If any copies are made of your ticket only the first scan of
the barcode will be allowed entry. If more than one copy were
to arrive, the barcode scanner will alert the attendant that the
ticket has already been scanned.
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11. What if the tickets do not appear after I input my
authentication code?
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- Be sure you have shut off your pop up
blocker.
- Print @ Home tickets are not supported
by AOL browsers. Please use Internet Explorer or Mozilla Firefox
to display your tickets.
- If you are still unable to print please
call 1-866-989-Race for assistance.
- If you are trying to print at work or
on a military base and you are unable to view your tickets, try
to print at a different location because you might be behind a
firewall.
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12. What if I never received a Print @ Home
email?
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- Be sure that your print at home email
was not blocked by your spam blocker.
- Add
customerservice@racetickets.com to your safe senders list.
- If you still did not receive your
email, please call 1-866-989-Race for assistance.
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